Frequency of Engagement: A Annual Q Quarterly M Monthly W Weekly O On-going CUSTOMERS BUSINESS PARTNERS (JOINT VENTURES, CONTRACTORS, FFB SUPPLIERS) • Meetings and Dialogue Sessions O • Customer Satisfaction Surveys A • Company’s Website O • Conferences/Forums O • Training and Awareness O Engagement Platforms and Frequency of Engagement • Business Meetings O • AGM A • Operational Site Visit O • Tender Briefing O • Stakeholder Meeting at Each Operation Units A Engagement Platforms and Frequency of Engagement Material Matters Business Continuity. Research and Development and Yield Improvement. Labour Practices and Standards. Traceability and Supply Chain. Data Privacy and Security. Occupational Safety and Health. Why We Engage Customer engagements are conducted in a number of ways to understand their evolving needs with the end goal of delivering high-quality goods that surpass expectations. Business Continuity. Research and Development and Yield Improvement. Creating Business Opportunities. Corporate Governance and Anti-Corruption. Data Privacy and Security. Why We Engage We engage with all our business partners to foster collaborative growth and support their ongoing development. • Products and services quality • Transparency and traceability of products • No Deforestation, No Peat, No Exploitation (NDPE) commitments • Sustainability practices • European Union Deforestation Regulation (EUDR) Key Concerns • Continuously improved product quality • Deliver high-quality goods and services • Ensured sustainable practices in line with customers’ expectations Our Response Key Concerns FFB Suppliers • Ethical sourcing • Product quality • Pricing Joint Ventures • Company performance • Good governance and strategy Contractors/Vendors • Vendor development • Ethical business practices • Quality of vendors’ products and services • Organised consistent engagements with business partners • Implemented Vendor’s Code of Conduct • Organised tender briefings • Implemented an e-procurement platform • Awareness engagement platform on NDPE and EUDR Our Response Material Matters Integrated Report 2023 041
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